Privacy Policy

Update: February 6, 2024

Effective date: February 6, 2024

Transocks respects your privacy. This Privacy Policy explains what information Transocks and its developer, Chengdu Feioubi Network Technology Co.,LTD. (hereinafter referred to as "Transocks" or "We") collects about you, why, and how we use and protect this information.

1. Scope of Application of this Privacy Policy and Functional Classification of Products

1.1 Scope of Application of this Policy

This Privacy Policy is categorized under the Transocks Terms of Service and applies to the information we obtain through your use of the Site. Services and other Transocks products and services. Terms not otherwise defined in this Privacy Policy shall have the meanings set forth in the Terms of Service.

1.2 Product Functionality Division

Basic business function: help global users access network resources in mainland China by establishing accelerated connections between clients and servers;

Extended business functions:

(1) Obtaining cell phone number for account registration;

(2) Scanning code to log in member account;

(3) Reads the app list for users to manually check off apps for acceleration;

(4) Obtain user rough location information for recommending the optimal acceleration server;

(5) Browser display hot current events.

2.What information does the Transocks collect about me?

Transocks collection of personal information express list
Service Scenario Service Scenario Collection Purpose Collection Mode Personal information field
Registration and login Used to register, create an account, and improve network ID Users enter mobile phone numbers
Connection acceleration is used to locate user areas to provide localized services APP collect IP addresses
Select Application Acceleration customize the acceleration service APP collect the mobile application list,the installed package names list
Customer service quickly locate problems APP collect software version number, hardware model, operating system version number, international mobile device identifier, network device hardware address and language

Using the Transocks service requires verifying your phone number to complete registration and collecting a small amount of information to provide you with the best experience and appropriate support if you need assistance. We collect data based on your interactions with us and the choices you make, including your privacy Settings and the products and features you use. The data we collect may include application list, browser, terminal device operating system version, session start/stop time, language, etc. The collection of application list information is mainly used for the Android version of Transocks "intelligent application acceleration function". Users can use this function to freely choose to accelerate an application in the phone, so the Transocks needs to read the application list information. The Transocks collects information such as browser, terminal operating system version, session time, and language for providing users with a better service experience.

2.1 Scan the QR code to quickly log in

When you use the quick login function by scanning two-dimensional code, the Transocks needs the permission to take photos and record videos. If you refuse to provide the permission, you will not be able to use the relevant additional functions (quick login by scanning two-dimensional code) normally, but the basic functions of our products and/or services will not be affected

2.2 Contacting Customer Service

If you choose to send your screenshots and photos to the customer service, you need to authorize access to the photos and media content of the device. If you refuse to provide them, you will not be able to normally use the relevant additional functions (send screenshots to the customer service, etc.), but it will not affect your normal use of the basic functions of our products and/or services.

2.3 Safe Operation

We are committed to providing you with safe, reliable products and use environment, to provide quality and reliable service and information is our core goal. The information collected for realizing the security guarantee function is the necessary information.

To ensure the safe operation of software and services, We will collect your hardware model, operating system version number, International Mobile device Identification number, unique device identifier, network device hardware address, IP address, WLAN access point, Bluetooth, base station, software version number, network access mode, type, status, network quality data, operation, usage, service logs IMEI/Mac/android ID/IDFA OPENUDID/IMS GUID/SIM card.

To prevent malicious programs and be necessary for secure operation, we collect information about installed applications or running processes, the overall running, usage and frequency of applications, application crashes, overall installation and usage, performance data, and application sources.

We may use your account information, device information, service log information, as well as information that our affiliates and partners can share after obtaining your authorization or in accordance with the law, to judge account security, verify identity, detect and prevent security events.

2.4 Exemption from personal information collected and used with consent according to law

Please understand that in the following circumstances, according to laws and regulations and relevant national standards, we do not need to obtain your authorization to collect and use your personal information:

In particular, you are reminded that if the information cannot be identified individually or in combination with other information, it does not belong to your personal information in the legal sense; When your information can be identified as your personal identity alone or in combination with other information, or when we use the data that cannot be associated with any specific personal information with other personal information, such information will be treated and protected as your personal information in accordance with this Privacy Policy during the period of combined use.

3. How do we store your personal information?

3.1 Where information is stored

We maintain primary servers around the world in order to continue to provide our services to you on a global basis. Your personal information may be stored on servers in mainland China or Hong Kong SAR, China.

3.2 How long information is stored

We will ensure that your personal information is protected by adequate safeguards such as anonymization, encrypted storage, etc. We will only store your personal information for as long as it is required for the purposes set out in these Terms. We will only retain your personal information for as long as is necessary to fulfill the purposes of these Terms and Conditions, unless such retention is mandatory by law. Our criteria for determining the length of time include.

(1) to fulfill the purpose of the service in relation to you, to maintain appropriate service and business records, and to respond to your inquiries or complaints.

(2) Ensuring the safety and quality of the services we provide to you.

(3) Whether you agree to a longer retention period; and

(4) Whether there is any other agreement on the retention period. After your personal information exceeds the retention period, we will delete your personal information as required by applicable law.

4. Device permission invocation instructions and data usage Instructions:

(1) Storage permission (read/write storage) : After you log in to the Transocks account, we will apply for local read/write storage permission from you in order to save the login information locally and facilitate automatic login next time;

(2) Location permission (access rough location) : when you connect the Transocks server, in order to recommend a more suitable route for your local area; When you use the Transocks customer service function, in order to target local problems; We'll ask you for location permission.

(3) Camera/camera permission: When you use the function of "scan code login account", we will apply for camera permission from you.

We use your data to continuously improve our products, including adding new features, developing routes that are more suitable for your local area, etc. If you want to cancel the authorization of the above rights, you can close the system Settings - Rights management, we will not obtain your corresponding rights, but this may affect the use of corresponding functions and services.

5. Sharing of personal data

In order to optimize our products and provide you with better service, we will share personal data with suppliers or agents who serve us for the purposes specified in this Privacy Policy.

5.1 Sharing Principle

We will not share your personal information without your consent. If the third party uses the information for purposes beyond the scope of the original authorization, they will need to obtain your consent again.

5.2 Share information related to advertising

Advertising statistics: We may share analytically de-identified device information or statistics with service providers, suppliers and other partners of our business that are difficult or impossible to relate to your real identity. This information will help us analyze and measure the effectiveness of our ads and related services.

5.3 Sharing information of security and analysis statistics

Security: We attach great importance to the security of accounts, services and content. In order to protect your and other users' accounts and property, and protect you and our legitimate rights and interests from illegal infringement, we may share necessary equipment, accounts and log information with related parties or service providers.

Analysis of product usage: In order to analyze the usage of our services and improve user experience, we may share with related parties or third parties statistical data of product usage (crashes, flash outages), which cannot be combined with other information to identify your personal identity.

5.4 Personal information shared, transferred and publicly disclosed with consent shall be exempted according to law

Please understand that under the following circumstances, according to laws, regulations and national standards, we do not need to obtain your authorization and consent to share, transfer and publicly disclose your personal information:

5.5 Third-Party SDK

Topon SDK
Package name: com.anythink
Developer：Guangzhou Taku Information Technology Co., Ltd
Purpose of use: For ad placement, ad monitoring attribution, and ad anti-fraud
Information collection: equipment information (OAID/IMEI/MAC/Android ID/IDFA OpenUDID/GUID/WiFi SSID/SIM card IMSI information/sensors (gyro sensor), etc.)
Website link: https://www.toponad.com/

Taku Android SDK
Package name: com.anythink.sdk.core
Developer：Guangzhou Taku Information Technology Co., Ltd
Purpose of use: For ad placement, ad monitoring attribution, and ad anti-fraud
Information collection: equipment information (OAID/IMEI/MAC/Android ID/IDFA OpenUDID/GUID/WiFi SSID/SIM card IMSI information/sensors (gyro sensor), etc.)
Website link: https://www.takuad.com/
SDK Privacy Policy Link: https://help.takuad.com/docs/1Mn1B7

Tencent SDK
Package name: com.qq.e、yaq.pro.getobjresult、yaq.pro.getVresult
Developer: Shenzhen Tencent Computer System Co., LTD
Purpose of use: to push advertising information, advertising attribution, statistical analysis services to users
Usage scenario: Used when pushing advertisements to users
Collection method: The APP initializes the SDK, and the SDK is obtained through its own logic calling the API of the system
Information collection: Device identifiers (OAID, IMEI, Android_ID, IDFV, IDFA), WIFI information (judging network status, reading WIFI-BSSID), device information (device manufacturer, device model, operating system version, screen resolution, screen orientation, screen DPI, IP address, acceleration sensor, magnetic field sensor, device name, system start time, system language, disk space, gyroscope, pressure sensor and other basic information), rough location information (base station, nearby WIFI, Connected WIFI), app list information (host app's package name, version number, process name, health status, suspicious behavior), usage data (such as product interaction data, advertising data (such as display, click, conversion AD data), diagnostic data (such as crash data, performance data), MAC address, SIM card information (country code), running process
Website link: https://e.qq.com/dev/help_detail.html?cid=2005&pid=5983

Bugly SDK
Purpose: Collect application crash and fault information
Information collection: equipment information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.)
Website: https://bugly.qq.com/v2/

Ali cloud log SDK
Purpose: For statistical analysis
Information collection: equipment information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.)
Website: https://cn.aliyun.com/product/sls.

Ali Cloud OSS SDK
Purpose: This parameter is used for users to proactively report logs.
Information collection: equipment information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.)
Website : https://cn.aliyun.com/product/oss

Umeng SDK
Purpose: Used for traffic statistics analysis
Information collection: equipment information (IMEI/MAC/Android ID/IDFA OpenUDID/GUID/SIM card IMSI/location)
Website : https://www.umeng.com/

Alipay pay SDK
Usage Purpose: For iOS and Android applications to embed APP payment SDK, to arouse Alipay to complete payment when users pay
Information collection: equipment information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.)
Website: https://docs.open.alipay.com/204/105051/

Pangle SDK (provided by Ocean Engine Technology Co., LTD.)
Purpose: For advertising and advertising monitoring attribution
Information collection: equipment information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information/acceleration sensor data, etc.)
Website : https://www.csjplatform.com/privacy

Google AdMob SDK
Purpose: Advertising service, improve the efficiency and experience of advertising display
Information collection: the behavior of the application (click on ads, for example), equipment information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.)
Website: https://developers.google.com/admob

Firebase SDK
Purpose: Collect application crash and fault information
Information collection: equipment information (IMEI/MAC/Android ID/IDFA/OpenUDID/GUID/SIM card IMSI information, etc.)
Website: https://firebase.google.com

BumpTech Glide
Purpose: For Android image loading framework
Information collection: Device information (used to generate a unique device ID), storage permissions (used to store and read images)
Third party subject: BumpTech

okhttp SDK
Purpose of use: HTTP network request framework
Information collection: Network
Third party: Square, Inc

Tencent Map SDK
Package name: com.tencent.tencentmap.mapsdk.maps
Developer: Shenzhen Tencent Computer System Co., Ltd
Purpose: Online location-based service, recommending high-quality routes
Information collection: network type, device model, screen density and size of the mobile phone, operating system and version, IP address, OAID, process name currently being run by the application, SSID, information related to SD card files and contents.
SDK Privacy Policy Link: https://privacy.qq.com/document/preview/a10a8634f237464da9a95f4f07e73e40

JPush SDK
Package name: cn.jpush.android
Developer: Shenzhen Hexun Huagu Information Technology Co., Ltd
Purpose: push messages to users
Information collection: Device information (MAC, Android ID, GAID, OAID, UAID, IDFA, AAID, Boot ID, etc.) is used to send push notifications to devices; network information (network type, carrier information, IP address, DHCP, SSID, BSSID, WiFi list details, cell tower information, SIM card status, etc.) is adopted to determine obscured location data, select nearby push service nodes to provide push services and boost push delivery rates; app list information (installed app list, running app list, etc.) is utilized for user segmentation-based push notifications.
Website: https://docs.jiguang.cn/jpush/client/jghgzy_a_i_h
SDK Privacy Policy Link: https://www.jiguang.cn/license/privacy

6. Legal basis for data processing

We have described above the purpose of processing personal data. Our legal basis for processing personal data includes: for the performance of a contract with you (for example, to provide you with the services you request). Identify and authenticate you so that you can use the site); To comply with legal requirements (e.g., to comply with applicable accounting rules, to comply with mandatory disclosure requirements by law enforcement); To protect our legitimate interests (for example, to manage our relationship with you, to ensure the security of our services, to communicate with you about our products and services); And based on our customers' consent (for example, placing cookies and sharing your information with third parties for advertising purposes).

7. Cross-border transmission of personal data

It may be necessary for our business to transfer your personal data outside of the European Economic Area (EEA), which may include mainland China or Hong Kong Special Administrative Region of China. We will take appropriate measures to ensure that the recipients of your personal data fulfill their obligations of confidentiality and that measures such as standard contractual clauses are enforced.

The types of outbound personal data that may be involved are: your cell phone number, IP address, list of mobile applications, IMEI, device MAC address, list of software installations, etc. The specific uses and purposes of collection can be found in the "2. What information does Transocks collect about me? What information does Transocks collect about me?".

8. Your rights

During your use of the Transocks and related services, you may manage your personal information in the following ways.

8.1 Access and Management of Personal Information

(1) Correction of Personal Information

You can login to your Transocks account to correct or supplement your personal information, including contact phone number, e-mail address and other information. If you are unable to access and manage your personal information through the above path, you can contact us at any time through the in-app human customer service to correct it.

(2) Deletion of Personal Information

You can log in to your Transocks account and clear your personal information through Settings - Account Logout, once the logout is completed, all personal information under your account will be deleted.

(3) Enquiry of collected personal information

You can find out what personal information is collected by Transocks in the section "What information does Transocks collect about me?". What information does Transocks collect about you?" section of this Terms of Use. You can find out the fields and contents of your Personal Information collected by Transocks by contacting the contact information provided in this Policy (transocks@qq.com) or by contacting the in-app manual customer service.

(4) Withdrawal of agreed authorization

When you need to withdraw your authorization related to the Transocks, you can change or withdraw your authorization for notification, network, camera (webcam), geolocation, storage (album, media and other files), etc. through the operating system of the device itself, the functions of different device models may be different, and we will collect personal information according to the settings you change or withdraw your authorization, and we will no longer collect information related to these permissions if you withdraw your authorization. If you withdraw your authorization, we will no longer collect the information related to these permissions, but we would like to draw your attention to the fact that this will lead to the unavailability of some or all of the functions.

You may also change or withdraw your consent to the scope of your authorization for us to continue to collect Personal Information or the Privacy Policy by logging out of your account, or withdrawing your authorization by contacting the contact information provided in this Policy (transocks@qq.com) or by contacting the in-app human customer service, which will generally respond within fifteen (15) days. When you withdraw your authorization, we will not be able to continue to provide you with the services for which you withdrew your authorization, and we will no longer process your corresponding personal information. However, your decision to withdraw your authorization will not affect the processing of personal information previously carried out on the basis of your authorization.

8.2 You have the right to request us to delete your personal information in the following cases.

(1) the purpose of the processing has been achieved, cannot be achieved or is no longer necessary to achieve the purpose of the processing; and

(2) We cease to provide products or services, or the retention period has expired.

(3) The individual withdraws authorization.

(4) Our handling of personal information violates laws, administrative regulations or our agreement with you.

(5) Other cases stipulated by laws and administrative regulations.

8.3 Cancellation of Account

The path to cancel your account: "More" page -> "Settings" icon in the upper right corner -> select "Cancel Account". After you cancel your account, we will stop providing you with products and/or services, and at your request, we will delete your personal information, unless otherwise specified by law or regulation. If you have any questions about canceling your account, you can send an email to transocks@qq.com, and we will have a special person to respond to feedback.

9. How secure is my data?

(1) Transocks adopts advanced international encryption technology, the transmission between you and the server is encrypted; (2) The server and database are protected by multi-layer strict firewall; (3) Important data is stored offline or separated, so that the vulnerability of a single system is not enough to affect the data of other parts; (4) Defend against hacker behavior by means of automation and manual access; (5) If Transocks becomes aware of a breach in the security system, we may attempt to notify you and provide you with information about protection measures, if any, through the Transocks program or by Posting information on our website and other social media platforms.

10. General Terms and Conditions for Minors

The following terms and conditions should be read carefully by minor users (especially child users under the age of fourteen) accompanied by their guardians, who should make a decision on whether to accept or reject this policy after fully understanding it:

(1) If the user is a minor under the age of 18 (especially child users under the age of 14), the user should read this Agreement and use Transocks-related services under the guardian's supervision, guidance and consent of the guardian;

(2) We will protect the confidentiality and safety of the information of minors in accordance with relevant national laws and regulations and the provisions of this policy. If we find that we have collected personal information of minors without obtaining the prior consent of verifiable parents or legal guardians, we will try to delete the relevant data as soon as possible. At the same time, we have established rules for the collection and use of minors' information to protect the security of minors' personal information, and you can read the "Rules for the Protection of Personal Information of Minors on Transocks" for more specifics. If you are the guardian of a minor, when you have any questions about the use of our services by the minor under your guardianship or the user information he/she has provided to us, please contact us through the contact information publicized in this Privacy Policy.

11. Will this Privacy Policy be changed?

As Transocks evolves, we may update these terms to accommodate changes in the service; However, we will always stand by our commitment to respecting your privacy. We will post any amendments to these Terms prominently on our website, so we recommend that you check periodically to be aware of any changes. By using Transocks's services, you agree to this Privacy Policy. If you do not agree to any changes to these Terms, you need to stop using the Transocks Service.

12. Contact us

If you have complaints, suggestions, or questions about the protection of personal information, you can contact us in the following ways, and we will review the issues involved as soon as possible and respond within fifteen working days after verifying your user identity.

E-mail: transocks@qq.com;

Address: Chengdu Fobwifi Network Technology Co., LTD (Contact: Mr. Jiang), No. 172, Shunsheng Road, Zhengxing Street, TianFu New Area, Chengdu, Sichuan Province, China;

Zip code: 610041